Ebike Hire Instructions

What to do:

1. Go to the bike pickup area.
   
2. Check your booking email.
   
3. Find your bike number and lock code in the email.
   
4. Find the bike with the matching number (see image).
   
5. Find the lock attached to the bike. It will be around the back wheel and connected to a cable on the ground.
   
6. Turn the number dials on the lock until they match your lock code exactly.
   
7. Pull the lock apart to open it.
   
8. Remove the lock from the bike and the ground cable.
   
9. Take the lock with you before riding away.
   

What to check:

• The bike number matches your booking email.
  
• The lock is fully open.
  
• The bike is completely free from the cable.
  
• The bike rolls freely.
  

Important:

• Only use the bike assigned to you.
  
• Keep the lock with you at all times.
  
• You must use this lock every time you leave the bike unattended.
  
• Do not leave the lock behind.

What to do:

1. Put your helmet on.
   
2. Clip the helmet buckle under your chin.
   
3. Tighten the helmet strap so the helmet fits firmly.
   
4. Adjust the seat height if needed.
   
5. Make sure the seat lever is closed firmly after adjusting the seat.
   
6. Check that both tyres look firm and fully inflated.
   
7. Squeeze both brake levers to make sure the brakes feel firm.
   

What to check:

• The helmet fits securely.
  
• The seat does not move.
  
• The tyres do not look flat.
  
• Both brakes work properly.
  

Important:

• Helmets must be worn at all times while riding.
  
• Do not ride the bike if anything feels loose or unsafe.

What to do:

1. Find the display screen and control buttons on the handlebars (see image below).
   
2. Press and hold the power button until the display screen turns on.
   
3. Check the battery level shown on the display.
   
4. Press the assistance up button to increase assistance.
   
5. Press the assistance down button to decrease assistance.
   
6. Choose your assistance level:
   Level 1 = low assistance
   Level 2 = medium assistance
   Level 3 = highest assistance
   
7. Sit on the bike and begin pedalling slowly.
   
8. The motor assistance will start automatically while pedalling.
   

Brake controls:

• Left brake lever = rear brake
  
• Right brake lever = front brake
  

What to check:

• The display screen is turned on.
  
• The battery level is visible.
  
• The assistance level appears on the display.
  
• The bike assists while pedalling.
  

Important:

• The motor only works while pedalling.
  
• The bike will not move unless you pedal.
  
• Use both brakes gently when slowing down.
  
• Start slowly until you feel comfortable riding the bike.

What to do:

1. Return the bike to the same pickup location.
   
2. Place the bike next to the ground cable.
   
3. Wrap the lock around the back wheel and through the ground cable (see image below).
   
4. Push the lock closed until it clicks into place.
   
5. Turn the number dials to scramble the code.
   

What to check:

• The lock is fully closed.
  
• The bike is attached to the ground cable.
  
• The bike cannot be rolled away.
  
• The lock code numbers are no longer showing your code.
  

Important:

• The bike must be locked correctly before leaving.
  
• You are responsible for the bike until it is locked securely.
  
• Late returns may incur additional charges.